处理顾客英语作文
A. 售后经理如何处理和顾客间的关系英语作文急急急
The new year is around the corner .Joe's family is making a new's plan .His father is plan to find a good job and do more exercise.His mother is plan to learn dancing and singing,besides,she also plan to learn cook more deciloius food. Joe is plan to study more hard and learn to play the basketball. His sister is plan to eat less junk food and get along well with her classmate .
B. 如何处理酒店客人的抱怨英文作文,一定要英文,万分感谢!
How to handle hotel costumer complaint?
In a service instry like tourism it’ nevitable that a guest will lodge a complaint.
As the old saying goes "The customer is always right." First of all smile, listen, be courteous, see what can be accomplished that is satisfying to both the consumer and the company you work for.
Listen to what they say very carefully and say "oh really, I'm sorry for the inconvinience, I'll get right on that" and then to be as polite as possible even if they start yelling. You just stay calm and ushually people complain about things that can be fixed easily. The main thing is just to be as polite as you can even if you want to drive a brick into their skull.
Finally, not every dissatisfied guest will make a complaint. therefore, complaints must be viewed as valuable sources of intelligence about possible issues that may need attention.
C. 英语作文,假设你是一家餐厅老板,接到客人投诉餐厅价格昂贵你会如何处理,请给
需要多和顾客进行沟通。
要把价格很贵的原因解释清楚。
D. 英语作文《顾客永远是对的》
客人永远是对的,是美国现代酒店之父斯塔特勒先生提出的。
The guest is always right, is the father of America Moderno Hotel Statlerput forward by mr. Bestalor.
客人永远是对的这一观念,就是要求饭店站在客人的立场上去考虑问题,给客人以充分的尊重,并最大限度地满足客人的要求。具体体现在以下四个方面:
The guest is always the idea of, is the requirement of hotel guests standin the position to consider the issue, for the guests to the full respect,and to maximize the meet the requirements of the guests. Specifically manifested in the following four aspects:
(1)要充分理解客人的需求:对客人提出超越饭店服务范围、但又是正当的需求,这并不是客人的过分,而是饭店的不足,所以饭店必须作为特殊服务予以满足,确定难以满足,必须向客人表示歉意,取得客人的谅解。
(1) to fully understand the needs of guests: advance beyond hotel service range, but it is just as demand for the guests, the guests andnot too much, but the shortage of hotel, so the hotel must as a specialservice to meet, to determine the difficult to meet, must show apologies to the guest list, obtain guest's understanding.
(2)要充分理解客人的想法和心态:对客人在饭店外受气而迁怒于饭店,或因身体、情绪等原因而大发雷霆,对此出格的态度和要求,饭店必须给予理解,并以更优的服务去感化客人。
(2) to fully understand the idea and mentality: guests for guests at the hotel and air vent on the hotel, or because of physical, emotional and other reasons and be furious, this particular attitudes and requirements,the hotel must be given to understand, and to better serve probation toguests.
(3)要充分理解客人的误会:由于文化、知识、地位等差异,客人对饭店的规则或服务不甚理解而提出种种意见,或拒绝合作饭店必须向客人作出真诚的解释,并力求给客人以满意的答复。
(3) to fully understand the guest misunderstanding: e to differences inculture, knowledge, status, the guests of the hotel rules or services do not understand all the advice, or refuse to cooperate the hotel must make a sincere explanation to the guests, and strive for the guests to thesatisfactory answer.
(4)要充分理解客人的过错:由于种种原因,有些客人有意找碴,或强词夺理,饭店必须秉着“客人至上”的原则,把理让给客人,给客人以面子。
(4) to fully understand the customer's fault: e to various reasons,some guests to pick, or use lame arguments and perverted logic, the hotel must adheres to the "guests first" principle, the principle to theguests, for the guests to the face.
E. 如何解决客户的抱怨英语作文
My mother’s English name is Angle. She is tall.
She likes dogs best. But she doesn't like cat. Mother likes green very much. When I make a mistake, mother instructs me very well.
I remember once my foot got painful. Mother was very sad. I found that and cried. Mother looked at me and said, "Good girl, don't be sad, OK?" I said, "OK, but both you and me don't be sad."
That was the first time I found mother was sad. I like my mother very much! Do you like your mother?
F. 怎样写“如何处理客户投诉”的英语作文
网络文库里面 会有很多的范文 你可以借鉴下 海天提示
G. 英语作文售后经理处理和顾客间的关系
last year ,I went to Beijing I love there The summer Places is to beautiful and we went to Wangfujing though there are lots of people in there and the things are too expensive ,most people buy things in there.I bought a pair of beautiful shoes in there.I love Beijing .This too beautiful!
文章大意:去年,我去了北京,我喜欢那里。颐和园的景色非常美,我们还去了王府井。虽然那里有很多人,而且东西都很贵,但是许多人还是在那里购物。我在那里买了一双很漂亮的鞋子.......我爱北京!那里很美!
My family
I love my family, because I have a happy family.
My father is an English teacher. His name is Jacky. He is thirty-eight. He likes playing basketball. What’s my mother job Is she a teacher Yes, you’re right! My mother is very kind and nice, she is thirty-seven. My mother is always laborious work. I love my parents!
On Saturday and Sunday, I often go to the library and play the piano, My father go to play basketball. Sometimes, we watch TV and listen to music at home.
I love my family. Because I’m very happy to live with my parents together!
我的家庭
我爱我的家庭,因为我有一个快乐的家庭.
我的爸爸是一名英语教师,他的名字叫Jacky.他今年38岁.他非常喜欢打篮球.我的妈妈是赶什么呢她是一名教师吗是的.你说对了!我的妈妈是一个很亲切、友善的人,她今年37岁.我妈妈总是勤劳的干活.我爱我的父母.
在星期六和星期天里,我经常去图书馆和弹钢琴.我爸爸去打篮球.有时侯,我们都在家看电视和听音乐.
我爱我家.因为我和爸爸妈妈一起生活得很开心!
A farmer has five sons.They are Ted,Bob,Tom,John and Bill. John has no elder brother. He was four years older when his first younger brother was born. The number of Tom's elder brothers is equal to his younger brothers. Bill will be twenty-one years old next year, and he is five years older than Bob. Bob is two years younger than Tom. Ted was sad because he has no younger brother. There are twelve years between him and John.
一个农民有5个儿子。他们是Ted,Bob,Tom,John 和 Bill。John没有比他大的哥哥,他比第一个出生的比他小的那个弟弟大4岁,Tom哥哥的数量和他的弟弟的数量是一样的(就是他是老三)Bill 明年就21岁了,他比Bob大5岁,比Tom小2岁,Ted因为没有弟弟而难过 Ted 和John之间差了12岁
I work for 7up"! 我可是在七喜公司工作呀
Four best friends met at the hospital since their wives were giving births to their babies. The nurse comes up to the first man and says, "Congratulations, you got twins." The man said "How strange, I'm the manager of Minnesota Twins." After awhile the nurse comes up to the second man and says, "Congratulations, you got triplets." Man was like "Hmmm, strange I worked as a director for the "3 musketeers." Finally, the nurse comes up to the third man and says
"Congratulations, you got twins x2." Man is happy and says, "Ironic, I work for the hotel "4 Seasons." All three of them are happy until they see their last buddy jumping all over the place, cursing God and banging his head on the wall. They asked him what's wrong and he answered, "What's wrong I work for 7up"!
四个好朋友在医院里碰面了,他们的妻子正在生产.护士过来对第一个男人说:"恭喜,你得了双胞胎."男人说:"多奇怪呀,我是明尼苏达双子队的经理."过了一会儿,护士过来对第二个男人说:"恭喜,你得了三胞胎."男人很喜欢:"嗯,又巧了.我是3M公司的董事."最后,护士跑来对第三个男人说: "恭喜,你得了2对双胞胎."男人很开心地说:"真令人啼笑皆非,我为四季宾馆工作."他们三个都很高兴,但第四个伙伴急得像热锅上的蚂蚁,咒骂上帝并用头撞墙.他们问他有什么不对劲,他回答道:"什么不对劲我可是在七喜公司工作呀!"
Five Hundred Times 五百遍
In the traffic court of a large mid-western city, a young lady was brought before the judge to answer a ticket given her for driving through a red light. She explained to his honor that she was a school teacher and requested an immediate disposal of her case in order that she might hasten on to her classes. A wild gleam came into the judge's eye. "You are a school teacher, eh" said he. "Madam, I shall realize my lifelong ambition. Sit down at that table and write 'I went through a red light' five hundred times."
在中西部一个大城市的交通法庭里,一位年轻女士被带到法官面前,她由于开车闯红灯被开了罚单。女士向法官解释,她是一名学校老师,请求法官马上处理她的案子,以便可以赶回去上课。法官眼中闪过一丝狡黠,说道:“你是学校的老师,对吗?女士,我马上要实现我毕生的愿望了。在那张桌子旁坐下,写‘我开车闯了红灯’500遍。”
Second language
A mother mouse was out for a stroll with her babies when she spotted a cat crouched behind a bush. She watched the cat, and the cat watched the mice.
Mother mouse barked fiercely, "Woof, woof, woof!" The cat was so terrified that it ran for it's life.
Mother mouse turned to her babies and said, "Now, do you understand the value of a second language"
一只母老鼠带着孩子出来散步,突然她看见一只猫正在灌木丛中虎视耽耽。
母老鼠向着猫叫道:“汪,汪,汪”,猫听了非常害怕,拼命跑走了。
母老鼠回过头洋洋自得的对孩子说:“现在你知道外语的重要性了吧。”
It is half past five,School is over.Vicky comes back.His mother is not at home and the door is closed.His brother Jim likes sports.He is playing football in the school.His sister Becky likes music and she is singing with her friends.
Mrs Hyde comes back with a basket on her arm.Vicky sees his mother and runs to help her carry it.They come in and the girl finds there are three cakes in a bag. They are her favorite food and she wants to eat them.
"The other two are for Jim and Becky,"says his mother. "You can have one." "But I am hungry now,Mum."says the girl,"May I have two" "Yes,you can ."Says the mother,"Go and cut yours in half."
现在是5:30,放学了.Vicky回来了.他的妈妈不在家而且门是关着的.他的哥哥Jim喜欢做运动.他正在学校踢足球.他的姐姐Becky喜欢音乐,她正在和她的朋友一起唱歌.
Hyde太太回来时拿着一个篮子.Vicky看见了他的妈妈然后跑过去帮她拿篮子.他们进来,这个女孩发现包里有3个蛋糕.这是她最喜欢的食物,她想吃.
"另外两个是给Jim和Becky的."她妈妈说."你可以吃一个.""但是我现在饿了妈妈."这个女孩说."我能吃两个么""是的你可以."妈妈说."去把你的切成两半."
A Supermarket
Near our school there is a supermarket. There are a lot of things in it. You can buy school things, like exercise books, rulers, pens, color pencils, erasers, maps and so on. You can buy drinks, vegetables, fruits, and other kinds of food. Some of them are cheap while some are expensive. On the second floor is the clothing section and there you can find different kinds of clothes.
The supermarket is open twelve hours a day : from 9:00 a. m. to 9:00 p.m. The workers in the supermarket are very friendly and they can help you find what you want.
On Saturdays and Sundays, the market is full of people.
一家超市
我们学校附近有一家超市。里面有好多东西。你可以买到学习用品,比如练习本、尺子、钢笔、彩色铅笔、橡皮和地图等等。你可以买饮料、蔬菜、水果和各种食品。有一些商品很便宜,而有一些却很贵。超市的二楼是服装区。在那儿,你可以见到各种各样的服装。
这家超市每天营业12小时,从上午9:00到晚上9:00。里面的工作人员狠热情,他们可以帮助你找到你要买的东西。
每到星期六和星期天,这里就挤满了顾客。
My childhood was happy with my mother's love. In my young heart, my mother was strong and healthy, and never got sick. She took me to the kindergarten and home every day, in spite of rain and wind.
But one day, after we got home from the kindergarten, my mother went into the bedroom and stayed in bed. I didn't know what had happened. I sat beside her and wanted to cry. My mother said to me, "It doesn't matter, mum has only a stomachache. I will be all right after a while." Although mother said so, I found tears in her eyes because of pain. At that time I knew alts also got ill and cried. I decided I would take care of my mother from then on.
在妈妈的呵护下,我的童年是快乐的。在我幼小的心灵中,妈妈强壮健康,永远不会生病。无论是下雨还是刮风,她每天带我在幼儿园和家之间穿梭。
但是有一天,我们从幼儿园回来后,妈妈进屋就躺在了床上。我禾知道发生什么了,坐在她旁边想哭。妈妈对我说:“没关系,妈妈只是胃疼,一会就会好。”虽然妈妈这么说,但我发现了她疼得眼中含着眼泪。那个时候我才知道大人也会生病,也会哭的。从那时起我决定要照顾妈妈。
Wings
The fried-chicken restaurant where I was working had a big rush just before closing one day, leaving us with nothing to sell but wings. As I was about to lock the doors, aa quietly intoxicated customer came in and ordered dinner. When I asked if wings would be all right, he leaned over the counter and replied, "Lady, I came in here to eat, not fly."
翅 膀
一天,我工作的炸鸡店在关门前出现了一阵抢购狂潮,结果除了鸡翅外所有的东西都卖完了。当我正准备锁门时,一名喝醉了的旅客进来要进餐。我问他翅膀行不行,他从柜台上靠过身子来,回答道:“女士,我到这儿来是吃东西的,不是要飞!”
Juanita: Hello! My name's Juanita Read.
What's your name
Song Yang: I am Song Yang.
Juanita: Nice to meet you!
Song Yang: Nice to meet you, too! Where are you from
Juanita: I'am from Oxford in England.
What about you
Song Yang: Oh, I come from Xi'an in Shanxi.
Can you speak Chinese
Juanita: I understand Chinese a little, but I don't speak it very well.
Song Yang: Oh, I understand English a little, but I don't speak it very well!
Juanita: Then let's speak Chinglish!
Song Yang: Or Englese!
娟妮塔:你好!我叫娟妮塔.里德,你叫什么名字?
杨松:我叫杨松
娟妮塔:很高兴见到你
杨松:我也很高兴见到你。你从哪儿来?
娟妮塔:我来自英国牛津,你呢?
杨松:我来自陕西的西安,你会说中文吗?
娟妮塔:我懂一点中文,但我说得不是很好。
杨松:哦,我懂一点英语,但我说得也不太好。
娟妮塔:那我们来说中式英语吧~
杨松:或者是英式中文!
Lan and Fred
Lan and Fred were boys. They were both twelve years old, and they were in the same class in their school. Last Friday afternoon they had a fight in class, and their teacher was very angry. He said to both of them, “Stay here after the lessons this afternoon, and write your names a thousand times.” After the last lesson, all the other boys went home, but Lan and Fred stayed in the classroom with their teacher and begin writing their names.
Then Fred began crying.
The teacher looked at him and said,” Why are you crying, Fred”
“Because his name’s Lan May, and mine’s Frederick Hollingsworth,” Fred said.
易恩和富雷得
易恩和富雷得都是男孩,他们都十二岁了。他们在学校里是同班同学。上周五下午他们在学校里打了一架。为此老师很生气。老师对他们说:“下午下课后留在着把你们的名字写一千遍。”
最后一节课下课,所有的学生都回家了。只有易恩和富雷得被他们的老师留在教师里抄写他们的名字。
接着富雷得哭了起来。
老师看了看他问:“富雷得,你为什么要哭呢?”
“因为他的名字是Lan May, 而我的名字确是Frederick Hollingsworth,”富雷得回答道。
Fox and cock
One morning a fox sees a cock. He think,“This is my breakfast.”
He comes up to the cock and says, “I know you can sing very well. Can you sing for me” The cock is glad. He closes his eyes and begins to sing. The fox sees that and caches him in his mouth and carries him away.
The people in the field see the fox. They cry, “Look, look! The fox is carrying the cock away.” The cock says to the fox, “Mr. Fox, do you understand The people say you are carrying their cock away. Tell them it is yours. Not theirs.”
The fox opens his mouth and says, “The cock is mine, not yours.” Just then the cock runs away from the fox and flies into the tree.
狐狸和公鸡
一天早上,一只狐狸看到了一只公鸡。他想:这是我的早餐。
他朝公鸡走来,对他说:“我知道,你能唱得非常好听,你能唱给我听么?”公鸡很高兴。他闭上眼睛开始唱歌。狐狸看到这些抓住它放到自己的嘴里走了。
在田地里的人们看到了狐狸。大喊大叫:“看,看!狐狸抓住公鸡逃走了。”公鸡对狐狸说:“狐狸先生,你能理解么?人们认为你叼走了公鸡。告诉他们这是你的,不是他们的。”
狐狸张开她的嘴说:“公鸡是我的,不是你们的。”就在那时,。公鸡跑到了树底下。
本人只找到这些,也足够了吧,希望你采纳
H. 关于对待客人的英语作文
您好:Every one needs help sometimes :when a child is lost ;when an old man falls down ;when a blindman need to walk across the street ...They are anxious,helpless.In such situation ,if you give them your helping hand, which may be for you a piece of cake but for them ,it means a lot :they will feel warm from the society and they will help others when they can ,the warm can be passed one by one.And for yourself ,you will also feel warm and happy when you see the others' smile. So helping others means a lot for a person ,for a country ,for a society, let us give the helping hand when the others need help.
每个人都有需要帮助的时候:当一个孩子失去了;当一个老人摔倒;当一个盲人需要走在街上,……他们焦虑,这样的情况,如果你告诉他们你的援助之手,这可能是你的一块蛋糕,但对他们来说,这意味着很多:他们将感受到来自社会温暖,他们将帮助别人时,温暖的可以通过一个又一个。和你自己,你也会感到温暖和快乐,当你看到别人的微笑。所以帮助别人意味着很多人,一个国家,一个社会,让我们给当别人需要帮助时伸出援助之手
希望对您的学习有帮助
【满意请采纳】O(∩_∩)O谢谢
欢迎追问O(∩_∩)O谢谢
祝学习进步~
I. 英语作文,售后服务经理如何处理跟顾客的关系
必背模版句型
I am writing to make a complaint about...
我写信是为了投诉……
I am most reluctant to complain, but...
我非常不愿意投诉,但……
One annoying aspect of your service is...
你们的服务项目中一个令人不满的地方是……
I have been pleased with your services for years, but now I feel very disappointed.
多年来我一直很满意你们的服务,但现在我非常失望。
I would like to draw your attention to the problem/fault...
我想让您知道这个问题/错误……
I am writing to inform you that I find... unsatisfactory.
我写信是为了告诉你我发现……令人非常不满意。
I wish to express my dissatisfaction/disappointment about...
我想表达我对……的不满/失望。
It would be highly appreciated if you could...
如果你能……我将万分感谢。 I trust you will take my complaints seriously and...
我相信你会认真对待我的投诉,并且……
I hope you will give e attention to this matter.
希望对此事你能给予足够的重视。
I would like to get this matter settled by the end of this month.
我希望能在月底解决这事。
I could not be more satisfied if you can kindly...
如果你能……我将会非常满意。
I would appreciate it very much if you could...
如果你能……我将非常感谢。
J. 遇到客人投诉怎么处理的英语作文
我有一个问题。。。。
Is the contract ready yet?
请问合约准备好了吗?
Have you sent that order yet?
请问你将订单送出了吗?
We seem to be missing the June payment.
我们好象还没有收到六月份的付款。
Could you check to see if you sent the full shipment?
可否请你核查一下是否发出了全部的货物?
现在让我们跟着老师一起来练习以上的句型。
I have a query…
Is the contract ready yet?
Have you sent that order yet?
We seem to be missing the June payment.
Could you check to see if you sent the full shipment?
在刚才这部份的对话中,哈维对杰夫怠慢工作的态度很不以为然。他向杰夫解释了为什么必须在当天完成合约的起草工作。在这种情况下我们还可以使用下列句型:
It’s very urgent.
此事很紧急。
We needed it yesterday.
其实我们昨天就需要它了。
We’re waiting on that T.T.
我们正在等待那笔电汇。
好,现在我们跟着老师一起来练习这些句子。
It’s very urgent.
We needed it yesterday.
We’re waiting on that T.T.
好,练习就先做到这里。我们继续学习对话的内容。哈维没有接受杰夫懒散的工作方式,要求他必须要在限期之前完成合约的起草工作。哈维说:
Harvey: So I’ll expect it on my desk by four.
哈维: 所以我要在四点钟以前收到这份文件。
在为对方设定最后期限时我们还可以使用下列句型。
We’ll need it by the weekend.
我们需要在周末之前得到它。
We can give you only two more days.
我们只能再给你两天的时间。
请跟着老师一起来练习这些句子。