處理顧客英語作文
A. 售後經理如何處理和顧客間的關系英語作文急急急
The new year is around the corner .Joe's family is making a new's plan .His father is plan to find a good job and do more exercise.His mother is plan to learn dancing and singing,besides,she also plan to learn cook more deciloius food. Joe is plan to study more hard and learn to play the basketball. His sister is plan to eat less junk food and get along well with her classmate .
B. 如何處理酒店客人的抱怨英文作文,一定要英文,萬分感謝!
How to handle hotel costumer complaint?
In a service instry like tourism it』 nevitable that a guest will lodge a complaint.
As the old saying goes "The customer is always right." First of all smile, listen, be courteous, see what can be accomplished that is satisfying to both the consumer and the company you work for.
Listen to what they say very carefully and say "oh really, I'm sorry for the inconvinience, I'll get right on that" and then to be as polite as possible even if they start yelling. You just stay calm and ushually people complain about things that can be fixed easily. The main thing is just to be as polite as you can even if you want to drive a brick into their skull.
Finally, not every dissatisfied guest will make a complaint. therefore, complaints must be viewed as valuable sources of intelligence about possible issues that may need attention.
C. 英語作文,假設你是一家餐廳老闆,接到客人投訴餐廳價格昂貴你會如何處理,請給
需要多和顧客進行溝通。
要把價格很貴的原因解釋清楚。
D. 英語作文《顧客永遠是對的》
客人永遠是對的,是美國現代酒店之父斯塔特勒先生提出的。
The guest is always right, is the father of America Moderno Hotel Statlerput forward by mr. Bestalor.
客人永遠是對的這一觀念,就是要求飯店站在客人的立場上去考慮問題,給客人以充分的尊重,並最大限度地滿足客人的要求。具體體現在以下四個方面:
The guest is always the idea of, is the requirement of hotel guests standin the position to consider the issue, for the guests to the full respect,and to maximize the meet the requirements of the guests. Specifically manifested in the following four aspects:
(1)要充分理解客人的需求:對客人提出超越飯店服務范圍、但又是正當的需求,這並不是客人的過分,而是飯店的不足,所以飯店必須作為特殊服務予以滿足,確定難以滿足,必須向客人表示歉意,取得客人的諒解。
(1) to fully understand the needs of guests: advance beyond hotel service range, but it is just as demand for the guests, the guests andnot too much, but the shortage of hotel, so the hotel must as a specialservice to meet, to determine the difficult to meet, must show apologies to the guest list, obtain guest's understanding.
(2)要充分理解客人的想法和心態:對客人在飯店外受氣而遷怒於飯店,或因身體、情緒等原因而大發雷霆,對此出格的態度和要求,飯店必須給予理解,並以更優的服務去感化客人。
(2) to fully understand the idea and mentality: guests for guests at the hotel and air vent on the hotel, or because of physical, emotional and other reasons and be furious, this particular attitudes and requirements,the hotel must be given to understand, and to better serve probation toguests.
(3)要充分理解客人的誤會:由於文化、知識、地位等差異,客人對飯店的規則或服務不甚理解而提出種種意見,或拒絕合作飯店必須向客人作出真誠的解釋,並力求給客人以滿意的答復。
(3) to fully understand the guest misunderstanding: e to differences inculture, knowledge, status, the guests of the hotel rules or services do not understand all the advice, or refuse to cooperate the hotel must make a sincere explanation to the guests, and strive for the guests to thesatisfactory answer.
(4)要充分理解客人的過錯:由於種種原因,有些客人有意找碴,或強詞奪理,飯店必須秉著「客人至上」的原則,把理讓給客人,給客人以面子。
(4) to fully understand the customer's fault: e to various reasons,some guests to pick, or use lame arguments and perverted logic, the hotel must adheres to the "guests first" principle, the principle to theguests, for the guests to the face.
E. 如何解決客戶的抱怨英語作文
My mother』s English name is Angle. She is tall.
She likes dogs best. But she doesn't like cat. Mother likes green very much. When I make a mistake, mother instructs me very well.
I remember once my foot got painful. Mother was very sad. I found that and cried. Mother looked at me and said, "Good girl, don't be sad, OK?" I said, "OK, but both you and me don't be sad."
That was the first time I found mother was sad. I like my mother very much! Do you like your mother?
F. 怎樣寫「如何處理客戶投訴」的英語作文
網路文庫裡面 會有很多的範文 你可以借鑒下 海天提示
G. 英語作文售後經理處理和顧客間的關系
last year ,I went to Beijing I love there The summer Places is to beautiful and we went to Wangfujing though there are lots of people in there and the things are too expensive ,most people buy things in there.I bought a pair of beautiful shoes in there.I love Beijing .This too beautiful!
文章大意:去年,我去了北京,我喜歡那裡。頤和園的景色非常美,我們還去了王府井。雖然那裡有很多人,而且東西都很貴,但是許多人還是在那裡購物。我在那裡買了一雙很漂亮的鞋子.......我愛北京!那裡很美!
My family
I love my family, because I have a happy family.
My father is an English teacher. His name is Jacky. He is thirty-eight. He likes playing basketball. What』s my mother job Is she a teacher Yes, you』re right! My mother is very kind and nice, she is thirty-seven. My mother is always laborious work. I love my parents!
On Saturday and Sunday, I often go to the library and play the piano, My father go to play basketball. Sometimes, we watch TV and listen to music at home.
I love my family. Because I』m very happy to live with my parents together!
我的家庭
我愛我的家庭,因為我有一個快樂的家庭.
我的爸爸是一名英語教師,他的名字叫Jacky.他今年38歲.他非常喜歡打籃球.我的媽媽是趕什麼呢她是一名教師嗎是的.你說對了!我的媽媽是一個很親切、友善的人,她今年37歲.我媽媽總是勤勞的幹活.我愛我的父母.
在星期六和星期天里,我經常去圖書館和彈鋼琴.我爸爸去打籃球.有時侯,我們都在家看電視和聽音樂.
我愛我家.因為我和爸爸媽媽一起生活得很開心!
A farmer has five sons.They are Ted,Bob,Tom,John and Bill. John has no elder brother. He was four years older when his first younger brother was born. The number of Tom's elder brothers is equal to his younger brothers. Bill will be twenty-one years old next year, and he is five years older than Bob. Bob is two years younger than Tom. Ted was sad because he has no younger brother. There are twelve years between him and John.
一個農民有5個兒子。他們是Ted,Bob,Tom,John 和 Bill。John沒有比他大的哥哥,他比第一個出生的比他小的那個弟弟大4歲,Tom哥哥的數量和他的弟弟的數量是一樣的(就是他是老三)Bill 明年就21歲了,他比Bob大5歲,比Tom小2歲,Ted因為沒有弟弟而難過 Ted 和John之間差了12歲
I work for 7up"! 我可是在七喜公司工作呀
Four best friends met at the hospital since their wives were giving births to their babies. The nurse comes up to the first man and says, "Congratulations, you got twins." The man said "How strange, I'm the manager of Minnesota Twins." After awhile the nurse comes up to the second man and says, "Congratulations, you got triplets." Man was like "Hmmm, strange I worked as a director for the "3 musketeers." Finally, the nurse comes up to the third man and says
"Congratulations, you got twins x2." Man is happy and says, "Ironic, I work for the hotel "4 Seasons." All three of them are happy until they see their last buddy jumping all over the place, cursing God and banging his head on the wall. They asked him what's wrong and he answered, "What's wrong I work for 7up"!
四個好朋友在醫院里碰面了,他們的妻子正在生產.護士過來對第一個男人說:"恭喜,你得了雙胞胎."男人說:"多奇怪呀,我是明尼蘇達雙子隊的經理."過了一會兒,護士過來對第二個男人說:"恭喜,你得了三胞胎."男人很喜歡:"嗯,又巧了.我是3M公司的董事."最後,護士跑來對第三個男人說: "恭喜,你得了2對雙胞胎."男人很開心地說:"真令人啼笑皆非,我為四季賓館工作."他們三個都很高興,但第四個夥伴急得像熱鍋上的螞蟻,咒罵上帝並用頭撞牆.他們問他有什麼不對勁,他回答道:"什麼不對勁我可是在七喜公司工作呀!"
Five Hundred Times 五百遍
In the traffic court of a large mid-western city, a young lady was brought before the judge to answer a ticket given her for driving through a red light. She explained to his honor that she was a school teacher and requested an immediate disposal of her case in order that she might hasten on to her classes. A wild gleam came into the judge's eye. "You are a school teacher, eh" said he. "Madam, I shall realize my lifelong ambition. Sit down at that table and write 'I went through a red light' five hundred times."
在中西部一個大城市的交通法庭里,一位年輕女士被帶到法官面前,她由於開車闖紅燈被開了罰單。女士向法官解釋,她是一名學校老師,請求法官馬上處理她的案子,以便可以趕回去上課。法官眼中閃過一絲狡黠,說道:「你是學校的老師,對嗎?女士,我馬上要實現我畢生的願望了。在那張桌子旁坐下,寫『我開車闖了紅燈』500遍。」
Second language
A mother mouse was out for a stroll with her babies when she spotted a cat crouched behind a bush. She watched the cat, and the cat watched the mice.
Mother mouse barked fiercely, "Woof, woof, woof!" The cat was so terrified that it ran for it's life.
Mother mouse turned to her babies and said, "Now, do you understand the value of a second language"
一隻母老鼠帶著孩子出來散步,突然她看見一隻貓正在灌木叢中虎視耽耽。
母老鼠向著貓叫道:「汪,汪,汪」,貓聽了非常害怕,拚命跑走了。
母老鼠回過頭洋洋自得的對孩子說:「現在你知道外語的重要性了吧。」
It is half past five,School is over.Vicky comes back.His mother is not at home and the door is closed.His brother Jim likes sports.He is playing football in the school.His sister Becky likes music and she is singing with her friends.
Mrs Hyde comes back with a basket on her arm.Vicky sees his mother and runs to help her carry it.They come in and the girl finds there are three cakes in a bag. They are her favorite food and she wants to eat them.
"The other two are for Jim and Becky,"says his mother. "You can have one." "But I am hungry now,Mum."says the girl,"May I have two" "Yes,you can ."Says the mother,"Go and cut yours in half."
現在是5:30,放學了.Vicky回來了.他的媽媽不在家而且門是關著的.他的哥哥Jim喜歡做運動.他正在學校踢足球.他的姐姐Becky喜歡音樂,她正在和她的朋友一起唱歌.
Hyde太太回來時拿著一個籃子.Vicky看見了他的媽媽然後跑過去幫她拿籃子.他們進來,這個女孩發現包里有3個蛋糕.這是她最喜歡的食物,她想吃.
"另外兩個是給Jim和Becky的."她媽媽說."你可以吃一個.""但是我現在餓了媽媽."這個女孩說."我能吃兩個么""是的你可以."媽媽說."去把你的切成兩半."
A Supermarket
Near our school there is a supermarket. There are a lot of things in it. You can buy school things, like exercise books, rulers, pens, color pencils, erasers, maps and so on. You can buy drinks, vegetables, fruits, and other kinds of food. Some of them are cheap while some are expensive. On the second floor is the clothing section and there you can find different kinds of clothes.
The supermarket is open twelve hours a day : from 9:00 a. m. to 9:00 p.m. The workers in the supermarket are very friendly and they can help you find what you want.
On Saturdays and Sundays, the market is full of people.
一家超市
我們學校附近有一家超市。裡面有好多東西。你可以買到學慣用品,比如練習本、尺子、鋼筆、彩色鉛筆、橡皮和地圖等等。你可以買飲料、蔬菜、水果和各種食品。有一些商品很便宜,而有一些卻很貴。超市的二樓是服裝區。在那兒,你可以見到各種各樣的服裝。
這家超市每天營業12小時,從上午9:00到晚上9:00。裡面的工作人員狠熱情,他們可以幫助你找到你要買的東西。
每到星期六和星期天,這里就擠滿了顧客。
My childhood was happy with my mother's love. In my young heart, my mother was strong and healthy, and never got sick. She took me to the kindergarten and home every day, in spite of rain and wind.
But one day, after we got home from the kindergarten, my mother went into the bedroom and stayed in bed. I didn't know what had happened. I sat beside her and wanted to cry. My mother said to me, "It doesn't matter, mum has only a stomachache. I will be all right after a while." Although mother said so, I found tears in her eyes because of pain. At that time I knew alts also got ill and cried. I decided I would take care of my mother from then on.
在媽媽的呵護下,我的童年是快樂的。在我幼小的心靈中,媽媽強壯健康,永遠不會生病。無論是下雨還是刮風,她每天帶我在幼兒園和家之間穿梭。
但是有一天,我們從幼兒園回來後,媽媽進屋就躺在了床上。我禾知道發生什麼了,坐在她旁邊想哭。媽媽對我說:「沒關系,媽媽只是胃疼,一會就會好。」雖然媽媽這么說,但我發現了她疼得眼中含著眼淚。那個時候我才知道大人也會生病,也會哭的。從那時起我決定要照顧媽媽。
Wings
The fried-chicken restaurant where I was working had a big rush just before closing one day, leaving us with nothing to sell but wings. As I was about to lock the doors, aa quietly intoxicated customer came in and ordered dinner. When I asked if wings would be all right, he leaned over the counter and replied, "Lady, I came in here to eat, not fly."
翅 膀
一天,我工作的炸雞店在關門前出現了一陣搶購狂潮,結果除了雞翅外所有的東西都賣完了。當我正准備鎖門時,一名喝醉了的旅客進來要進餐。我問他翅膀行不行,他從櫃台上靠過身子來,回答道:「女士,我到這兒來是吃東西的,不是要飛!」
Juanita: Hello! My name's Juanita Read.
What's your name
Song Yang: I am Song Yang.
Juanita: Nice to meet you!
Song Yang: Nice to meet you, too! Where are you from
Juanita: I'am from Oxford in England.
What about you
Song Yang: Oh, I come from Xi'an in Shanxi.
Can you speak Chinese
Juanita: I understand Chinese a little, but I don't speak it very well.
Song Yang: Oh, I understand English a little, but I don't speak it very well!
Juanita: Then let's speak Chinglish!
Song Yang: Or Englese!
娟妮塔:你好!我叫娟妮塔.里德,你叫什麼名字?
楊松:我叫楊松
娟妮塔:很高興見到你
楊松:我也很高興見到你。你從哪兒來?
娟妮塔:我來自英國牛津,你呢?
楊松:我來自陝西的西安,你會說中文嗎?
娟妮塔:我懂一點中文,但我說得不是很好。
楊松:哦,我懂一點英語,但我說得也不太好。
娟妮塔:那我們來說中式英語吧~
楊松:或者是英式中文!
Lan and Fred
Lan and Fred were boys. They were both twelve years old, and they were in the same class in their school. Last Friday afternoon they had a fight in class, and their teacher was very angry. He said to both of them, 「Stay here after the lessons this afternoon, and write your names a thousand times.」 After the last lesson, all the other boys went home, but Lan and Fred stayed in the classroom with their teacher and begin writing their names.
Then Fred began crying.
The teacher looked at him and said,」 Why are you crying, Fred」
「Because his name』s Lan May, and mine』s Frederick Hollingsworth,」 Fred said.
易恩和富雷得
易恩和富雷得都是男孩,他們都十二歲了。他們在學校里是同班同學。上周五下午他們在學校里打了一架。為此老師很生氣。老師對他們說:「下午下課後留在著把你們的名字寫一千遍。」
最後一節課下課,所有的學生都回家了。只有易恩和富雷得被他們的老師留在教師里抄寫他們的名字。
接著富雷得哭了起來。
老師看了看他問:「富雷得,你為什麼要哭呢?」
「因為他的名字是Lan May, 而我的名字確是Frederick Hollingsworth,」富雷得回答道。
Fox and cock
One morning a fox sees a cock. He think,「This is my breakfast.」
He comes up to the cock and says, 「I know you can sing very well. Can you sing for me」 The cock is glad. He closes his eyes and begins to sing. The fox sees that and caches him in his mouth and carries him away.
The people in the field see the fox. They cry, 「Look, look! The fox is carrying the cock away.」 The cock says to the fox, 「Mr. Fox, do you understand The people say you are carrying their cock away. Tell them it is yours. Not theirs.」
The fox opens his mouth and says, 「The cock is mine, not yours.」 Just then the cock runs away from the fox and flies into the tree.
狐狸和公雞
一天早上,一隻狐狸看到了一隻公雞。他想:這是我的早餐。
他朝公雞走來,對他說:「我知道,你能唱得非常好聽,你能唱給我聽么?」公雞很高興。他閉上眼睛開始唱歌。狐狸看到這些抓住它放到自己的嘴裡走了。
在田地里的人們看到了狐狸。大喊大叫:「看,看!狐狸抓住公雞逃走了。」公雞對狐狸說:「狐狸先生,你能理解么?人們認為你叼走了公雞。告訴他們這是你的,不是他們的。」
狐狸張開她的嘴說:「公雞是我的,不是你們的。」就在那時,。公雞跑到了樹底下。
本人只找到這些,也足夠了吧,希望你採納
H. 關於對待客人的英語作文
您好:Every one needs help sometimes :when a child is lost ;when an old man falls down ;when a blindman need to walk across the street ...They are anxious,helpless.In such situation ,if you give them your helping hand, which may be for you a piece of cake but for them ,it means a lot :they will feel warm from the society and they will help others when they can ,the warm can be passed one by one.And for yourself ,you will also feel warm and happy when you see the others' smile. So helping others means a lot for a person ,for a country ,for a society, let us give the helping hand when the others need help.
每個人都有需要幫助的時候:當一個孩子失去了;當一個老人摔倒;當一個盲人需要走在街上,……他們焦慮,這樣的情況,如果你告訴他們你的援助之手,這可能是你的一塊蛋糕,但對他們來說,這意味著很多:他們將感受到來自社會溫暖,他們將幫助別人時,溫暖的可以通過一個又一個。和你自己,你也會感到溫暖和快樂,當你看到別人的微笑。所以幫助別人意味著很多人,一個國家,一個社會,讓我們給當別人需要幫助時伸出援助之手
希望對您的學習有幫助
【滿意請採納】O(∩_∩)O謝謝
歡迎追問O(∩_∩)O謝謝
祝學習進步~
I. 英語作文,售後服務經理如何處理跟顧客的關系
必背模版句型
I am writing to make a complaint about...
我寫信是為了投訴……
I am most reluctant to complain, but...
我非常不願意投訴,但……
One annoying aspect of your service is...
你們的服務項目中一個令人不滿的地方是……
I have been pleased with your services for years, but now I feel very disappointed.
多年來我一直很滿意你們的服務,但現在我非常失望。
I would like to draw your attention to the problem/fault...
我想讓您知道這個問題/錯誤……
I am writing to inform you that I find... unsatisfactory.
我寫信是為了告訴你我發現……令人非常不滿意。
I wish to express my dissatisfaction/disappointment about...
我想表達我對……的不滿/失望。
It would be highly appreciated if you could...
如果你能……我將萬分感謝。 I trust you will take my complaints seriously and...
我相信你會認真對待我的投訴,並且……
I hope you will give e attention to this matter.
希望對此事你能給予足夠的重視。
I would like to get this matter settled by the end of this month.
我希望能在月底解決這事。
I could not be more satisfied if you can kindly...
如果你能……我將會非常滿意。
I would appreciate it very much if you could...
如果你能……我將非常感謝。
J. 遇到客人投訴怎麼處理的英語作文
我有一個問題。。。。
Is the contract ready yet?
請問合約准備好了嗎?
Have you sent that order yet?
請問你將訂單送出了嗎?
We seem to be missing the June payment.
我們好象還沒有收到六月份的付款。
Could you check to see if you sent the full shipment?
可否請你核查一下是否發出了全部的貨物?
現在讓我們跟著老師一起來練習以上的句型。
I have a query…
Is the contract ready yet?
Have you sent that order yet?
We seem to be missing the June payment.
Could you check to see if you sent the full shipment?
在剛才這部份的對話中,哈維對傑夫怠慢工作的態度很不以為然。他向傑夫解釋了為什麼必須在當天完成合約的起草工作。在這種情況下我們還可以使用下列句型:
It』s very urgent.
此事很緊急。
We needed it yesterday.
其實我們昨天就需要它了。
We』re waiting on that T.T.
我們正在等待那筆電匯。
好,現在我們跟著老師一起來練習這些句子。
It』s very urgent.
We needed it yesterday.
We』re waiting on that T.T.
好,練習就先做到這里。我們繼續學習對話的內容。哈維沒有接受傑夫懶散的工作方式,要求他必須要在限期之前完成合約的起草工作。哈維說:
Harvey: So I』ll expect it on my desk by four.
哈維: 所以我要在四點鍾以前收到這份文件。
在為對方設定最後期限時我們還可以使用下列句型。
We』ll need it by the weekend.
我們需要在周末之前得到它。
We can give you only two more days.
我們只能再給你兩天的時間。
請跟著老師一起來練習這些句子。